Running a business right now is more challenging than ever. The world has changed, our buying habits have altered and it’s important to keep pace with the way that potential customers are behaving. Likewise, communication plays a critical role in its success – especially now that remote working is becoming the norm. It’s important to ensure that there is a constant flow of information within and outside your business structure. Get the communication centralised and efficient, and you’ll be ahead of the opposition.
There’s a lot of options out there, but don’t be tempted by the easy and quick solution which may be free or cheap. Your internal communication needs to be secure, because there’s customer information, order details and stock information at risk. Losing this or having it leak out of your business is unthinkable – it can destroy your business, your reputation and more.
So, if you’re sending quick messages about orders on text messages or webmail – perhaps even using WhatsApp on an unsecure phone – think again. So, if you’re looking for a unified solution, look for the following key components..
Comms between staff
Keeping your staff “in the loop” can be tricky. Smaller companies can end up with WhatsApp Groups or email distribution lists, but a more central update system which can be updated on the fly when changes happen is going to be far better.
In addition, some solutions now have the ability to support, coach and remind employees that their leaders and executives care about them. HR components can be worked in, so you can provide feedback and deliver reviews through a virtual system rather than face-to-face. The end goal is to make everyone feel united – rather than just a user at the end of an email box.
Removing email overload
Email is still the most used form of communication within many companies. Every employee is in contact with the other through emails and it’s become a familiar and tested way of working. Everything from information, requests, feedback, news, status reports, task assignment, etc. is made via email. So, with the help of modern communication tools, you should not only secure email but also make it organized. It eliminates problems such as email overload and phishing so that your employees can focus on their job.
Eliminates Communication Silos
When you are dealing and depending on the information on such a large scale, it’s no surprise that some of it is lost in between. When there is just too much information, most of which is irrelevant, “communication silos” occur, which can be very bad for information distribution. When that happens, important information gets mixed with irrelevant stuff, and it becomes very hard to organize everything. However, with the help of companies like Zivver, you can secure, simplify, and optimize all information and data within your company so that nothing gets disrupted.
Increase Employee Productivity
Working remotely is now so common that watching how many hours staff work isn’t always the best way of monitoring productivity. Information is key – monitoring the output of staff is easier. Getting this data across and keeping an eye on it is important, sure – but actually getting the work to your staff in a managed and efficient way is key too.
When you boost workplace communication, you give your employees all the help so that they spend less time searching for information and spend more time being productive. It also improves your relationship with remote workers, as most businesses depend on outside help. With all the new methods of communication, you need to ensure that your employees feel like a team regardless of where they are working from.
Due to the COVID-19 restrictions and the “new normal” happening all around us, ensure that your business is connected and working collaboratively on laptops and smartphones. Making your daily tasks easier is vital.